Safety Guide
Your safety is our priority. Follow these guidelines when using FixNa.
Last updated: May 2, 2026
Meet in Public Places
When meeting someone for the first time, choose a public location during daylight hours.
Tell Someone
Let a friend or family member know where you're going and who you're meeting.
Check Profiles & Reviews
Read reviews and ratings before hiring or accepting a job. Look for verified badges.
Use In-App Messaging
Keep all communication within FixNa until you're comfortable sharing contact details.
Trust Your Instincts
If something feels wrong, it probably is. Don't proceed with a job if you feel unsafe.
Report Suspicious Activity
Use the report feature if you encounter scams, harassment, or suspicious behavior.
Before Hiring
- Review the worker's profile, ratings, and past reviews carefully
- Look for verified badges and completed jobs
- Ask for references or examples of previous work
- Get a clear quote and scope of work in writing
- Verify the worker's identity when you meet
During the Job
- Be present while work is being done in your home
- Don't leave workers alone with valuables
- If you feel uncomfortable, ask them to leave
- Take photos of work progress for your records
Payment Safety
- Only pay after work is completed to your satisfaction
- Never send money before meeting in person
- Agree on payment method before work starts
- Get a receipt for all payments
- Don't pay more than agreed upon without good reason
Before Accepting a Job
- Review the client's profile and past reviews
- Ask detailed questions about the job scope
- Get the job location and verify it's legitimate
- Agree on payment terms upfront
- Trust your instincts about the client
At the Job Site
- Share your location with someone you trust
- Bring your own tools and equipment
- If the site feels unsafe, leave immediately
- Don't accept food or drinks you didn't bring
- Keep your phone charged and accessible
Getting Paid Safely
- Agree on payment method before starting work
- Get partial payment upfront for large jobs
- Don't leave until you're paid
- Provide receipts for all payments received
- Report clients who refuse to pay after work is done
⚠️ Scam Warning Signs
- Someone asks you to pay or communicate outside the platform immediately
- Request for upfront payment before any work is done (for large amounts)
- Pressure to make quick decisions without time to think
- Prices that seem too good to be true
- Profile with no reviews or verification
- Reluctance to meet in person or video call first
- Requests for personal financial information
- Job listings that are vague or don't make sense
- Profile Verification: Workers must verify their location with photo proof
- Review System: Transparent ratings and reviews for all users
- In-App Messaging: Secure communication without sharing personal contact info
- Report & Block: Tools to report suspicious users and block unwanted contact
- Admin Moderation: Our team reviews reports and takes action against violators
If you experience or witness any of the following, please report it immediately:
- Harassment or threatening behavior
- Scams or fraudulent activity
- Fake profiles or impersonation
- Requests for inappropriate services
- Physical safety concerns
- Payment disputes
In-App Report
Use the "Report" button on any profile or job listing
Email Us
Contact Page
In Case of Emergency
If you are in immediate danger, call local emergency services first:
📞 Nigeria Emergency: 112 or 199
Then report the incident to FixNa so we can take appropriate action.
