Privacy Policy

FixNa ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform.

By using FixNa, you consent to the practices described in this policy.

2.1 Information You Provide

• Account Information: Name, email, phone number, password
• Profile Information: Profile photo, bio, skills, location, work experience
• Verification Data: Location verification photos (for workers)
• Job Postings: Job descriptions, requirements, location, budget
• Messages: Content of messages sent through our platform
• Reviews: Ratings and reviews you leave for others
• Payment Information: We do NOT collect payment card details (payments are direct between users)

2.2 Information We Collect Automatically

• Device Information: IP address, browser type, device type
• Usage Data: Pages visited, features used, time spent on platform
• Location Data: Approximate location based on IP address
• Cookies: Small files stored on your device (see section 8)

2.3 Information from Third Parties

• If you sign up using social media (future feature), we may receive profile data
• Information from other users (e.g., reviews about you)

We use your information to:

• Provide Services: Create accounts, display profiles, facilitate job connections
• Communication: Send notifications, updates, and respond to inquiries
• Safety & Security: Verify users, prevent fraud, enforce our Terms
• Improve Platform: Analyze usage, fix bugs, develop new features
• Marketing: Send promotional emails (you can opt out)
• Legal Compliance: Comply with laws, respond to legal requests

4.1 Public Information

The following is visible to other users:

• Your name and profile photo
• Your bio and skills (for workers)
• Your location (city/state, not exact address)
• Your ratings and reviews
• Jobs you post (for clients)

4.2 With Other Users

• When you message another user, they can see your message content
• When you apply to a job, the client can see your profile

4.3 With Service Providers

We may share data with trusted third parties who help us operate the platform:

• Hosting providers
• Email service providers
• Analytics tools
• Customer support tools

These providers are bound by confidentiality agreements.

4.4 For Legal Reasons

We may disclose your information if required to:

• Comply with laws or legal processes
• Enforce our Terms of Use
• Protect our rights, property, or safety
• Investigate fraud or security issues

4.5 Business Transfers

If FixNa is acquired or merged, your data may be transferred to the new owner.

• We keep your data as long as your account is active
• If you close your account, we may retain some data for legal or security purposes
• Messages, reviews, and job history may be kept for platform integrity
• You can request data deletion

We take security seriously and implement measures to protect your data:

• Encryption: Data is encrypted in transit (HTTPS) and at rest
• Access Controls: Only authorized personnel can access user data
• Secure Servers: Data is stored on secure, monitored servers
• Regular Audits: We review security practices regularly

However: No system is 100% secure. You are responsible for keeping your password safe.

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails
• Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@fixna.ng.

8.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function
• Analytics Cookies: Help us understand usage
• Preference Cookies: Remember your settings

8.3 Managing Cookies

You can control cookies through your browser settings. You can also read our Cookie Policy.

Our platform may contain links to external websites. We are not responsible for the privacy practices of those sites.

FixNa is not intended for users under 18. We do not knowingly collect data from children.

FixNa is based in Nigeria. If you access our platform from outside Nigeria, your data may be transferred to and processed in Nigeria.

• We may update this Privacy Policy from time to time
• We will notify you of significant changes when appropriate
• The “Last updated” date shows when changes were made
• Continued use means you accept the updated policy

If you have questions or concerns about this Privacy Policy or your data: